Delight your customers
Resolve inquiries faster and build a better customer experience
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Happy Support Makes Happy Customers
Easy to build call flows that ensure every call is routed to the best available agent based on repeat callers, agent skillsets, preferred time of day, and more
With easy prioritization, automation and screen pops, Voiso reduces manual tasks and helps you to achieve first call resolution
Voiso unifies call, SMS, whatsapp, and more to provide a single interface with advanced features like preferred channel response
Feature Highlights
Some of the most commonly used features for Customer Service
Additional Value
Build efficiency and scale into your customer service department and start reaping the benefits
Transfer with Context
Improve the customer experience by eliminating the need for customers to repeat themselves.
Upon transfer, agents automatically receive an additional screen pop showing key notes from the previous conversations.
Remote Team Management
With Voiso’s secure WebRTC client and browser-based application,
supervisors can support expanded teams all the way around the globe as if they were all working in the same facility.
Identify Top Performers
Agent behavior reporting and realtime dashboards give team leaders the ability to quickly
identify individuals that are resolving the most cases and creating the best customer experiences.